WEB110.COM[Cancellation support service of adult sites]

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Q 1. Do you act the whole procedures in replace of me?

It doesn't mean that we act for you. You use the e-mail statement that we prepared for you and proceed your cancellation by yourself. Of course we will support you until you receive the response to tell their acceptance of your cancellation.

Q 2. When should I pay the handling fee?

Please pay in advance. We don't take the deferred payment as it requires some extra work (we have to make sure your address in advance). We prefer less procedures. After you make the application with the given form, we will send you the confirmation mail which instructs how to make a money transfer. In the case of application by credit card, we will set to work with the completion of the credit payment.

Q3. Will you return the handling fee if the cancellation didn't work?

Please see "Payment system" for "The special contract for reimbursement" as described in detail separately.

Q4. In the case of the plural charge with the same name on the bill, do you need to make each application for the support?

For the bills with the same name, they are accepted as a single case as the same basic procedure.

Q5. What should I do to cancel after making the application?

When you apply by money transfer by bank, the application will be automatically cancelled unless the handling fee is transferred in two weeks. In the case of the credit card payment, your application will be cancelled if your notice of the cancel reach us before our support service starts. We don't accept your cancel after our cancellation instruction has been sent, be careful about it.

Q6. The confirmation mail doesn't reach me in spite of my support application.

Usually within 1 to 3 days after the application acceptance, we send the confirmation mail. If there is no response after 3 days, your e-mail address on your application would be wrong. In that case, please resend the date of your application, name and telephone number as your confirmation e-mail.

Q7. How long should I wait till the support sets to work?

Usually the support starts within 5 days after we receive the notice of the handling fee transfer completion. However it might take 1 to 2 weeks in the crowded time. Please understand it in advance.

Q8. Although the cancellation has been accepted once, the claim doesn't stop.

The claim might continue to the next month because of the time of each month's closing even after confirming the cancellation. If the bill doesn't stop over 2 months after the cancellation complete, you should raise an objection to the credit card company with the message of the cancellation acceptance.

Q9. Will the bill from the adult site stop if the card number is changed or canceled?

The bill might be unavailable for the invalid card number. However the debt won't vanish unless the contract itself is cancelled. If you neglect your payment without good reason, your credit information might be affected and it might be charged with the other bill in a lump later on. It's better to take the cancellation procedure after all.

Q10. I've never signed up any adult site. But even so if my card number was ill-used by a stranger, do I have withdraw from it?

If you have never signed up the adult site at all, you are not obliged to withdraw from it. Report the ill-use of your card to the credit card company and change your card number.

Q11. I remember that I gave my card number to the adult site, but it was supposed to be the free trial.

A lot of adult sites make special mention for the free trial saying that "No indication of your withdrawal makes you a regular member automatically."

Q12. "Shop name" written on the bill is different from the name of the adult site I signed up before. Why is that?

Most of the adult sites use the outside agency for the payment. Therefore the name of the bill is different from the name of the adult site.

Q13.Why the mobile phone mail address is not available for cancellation support services?

Clients might be bothered with the mobile mail depending on the time, and the mobile mail has a certain limit for the possible characters per mail. Thus it's not appropriate for the cancellation support operation. A mail address for PC is preferable. Even a free mail is accepted.

Q14. Though I applied for several cancellation supports at the same time, I only dealt with one payment by credit card. What should I do to handle the rest of credit card payments?

Click "Go to ' pay by card ' " once again from this page to only take the payment procedure. And this "pay by card " deals with the case one by one. So if you are to pay for the handling fee of 2 cases, you have to repeat the same operation.

Q15. I can't fill in " the shop name " in the application form as the bill hasnﾕt come yet. Will the support service be accepted in this case, too?

Cancellation is possible even before getting the bill on condition that the name of the website you signed up, its URL, ID and password would be informed.

Q16. What I'd like to cancel is not an adult site by monthly payment but a dating site. Can I also get your support in that case?

WEB110 deals with only a monthly fee contract by card. Therefore we don't accept a malicious dating site which requires an excessive fee in the form of a sign-up fee or a registration fee. In those cases, the contracts themselves are invalid, so there is no need of cancellation.